Return Policy

We are committed and always try to maintain the quality of Our Products. But there are times in the production process when the result of the Products are not completely perfect. Therefore, We create the Return Policy as follows:

A. DEFINITION

Some terms in this Return Policy has following meanings:

1. You/Your/Yours, means customer or Website users.
2. We/Our/Us, means PT Knitto Tekstil Indonesia.
3. Product, means all fabrics (with a variation of types, colors, and size), that sold by PT Knitto Tekstil Indonesia on Website.
4. Website, means PT Knitto Tekstil Indonesia website, www.knitto.co.id.

B. RETURN POLICY

1. A defect in Products are common in production result and in the Product quality inspection process, therefore We establish regulation about Product defect tolerance to maintain Our commitment and the quality of Our Product.

2. Products Color. We strive to provide Products with the exact same color in every production. However, sometimes there are differences in one production to another, We cannot guarantee that the color of Our Products will always be 100% (one hundred percent) the same from time to time.

3. Product Weight. Differences in weight (Kg) of fabric are common, this is because the weight listed on the label is the gross weight when the fabric has not been dyed. After the dyeing process, the fabric may become heavier or lighter than before. We apply the provision that the difference between gross and net weight loss is 8% (eight percent). Especially for fabrics in white color category, the tolerance for the difference in gross and net weight is 10% (ten percent). You can make a claim to Us in the event that the tolerance for the difference in shrinkage exceeds these provision.
   
   Sample Case:
   Cotton Combed 30s Navy
   Gross Weight = 25,2Kg ; Nett Weight = 24,1 Kg.
   Percentage of difference= (Gross Weight-Nett Weight)/Gross Weight x 100%
   (25,2 - 24,1)/25,2 x 100% = 4,36%
   Because the percentage of difference is less than 8%, then You cannot make a claim.

4. Product Shrinkage. We need to inform You that we apply Product shrinkage tolerance as follows:

   1. 7% (seven percent) towards the lengths, and 7% (seven percent) towards the width.
   2. Exception for bamboo Products, the maximum shrinkage is 10% (ten percent)

   Based on that conditions above, We only accept Product returns with fabric shrinkage above the shrinkage tolerance limit that We apply.

5. Product Width. We need to inform You that We apply the Product width tolerance of +/- 1 inch. Based on that condition, We only accept Product returns that exceed the Product width tolerance limit that We apply.

6. We need to inform You, that You cannot to return under 25 kg fabric Product, if you made an error in ordering the color and/or type of Products. With the consideration that the Product has been cut from Our roll Product (according to Your request), and We cannot put it back together.

7. You can return the Product if the number of points of fabric defect exceeds the tolerance set out in Part C, or the Product does not match Your order.

8. The cost of returning Product will be Your responsibility, unless the return is due to an error on Our side, such as wrong color or the wrong type of Product.

9. For the Product returns due to Our fault (wrong color or wrong type of Product), We will accept and replace it with the following conditions:

   1. You make a request of Product replacement to Us;
   2. You must send the unboxing video that You made when You receive the Product(s);
   3. The incorrect Product that You received is still uncut;

   4. For the purchase of roll Product, both seals at the ends of the fabric must still be present;

   5. The returned Product must be in its original condition, not dirty and not damaged;
   6. The plastics and labels of Product are returned to their original state;

   7. The incorrect Product shall be returned to Us no later than 7 (seven) working days after the Product arrives at Your destination;

   8. Product weight is the same as the initial weight when purchased; and
   9. You can show and provide the proof of Product purchase to Us.

C. HOW TO MEASURE THE PRODUCT DEFECT POINTS

We apply point system for each defect point on the Product (fabric) as follows:

D. PRODUCT DEFECT POINT TOLERANCE

Tolerance points for defects in the Product that We apply are as follows:

E. REFUND POLICY

In case You experience these things:

1. After You return the incorrect Products to Us, You do not wish to replace it the new Product;
2. There is an excess transfer from You to Our bank account; or 3.There is a difference between the purchased price (which you already paid) with the price of the Product at the time of replacement of the Product (in the event when the Product has defect and You want to replace the defect Product with another Product);

And if You want Your funds to be returned, then We will assist You with refund with the following conditions:

1. Send to Us:

   1. A photo of Your ID Card;
   2. Your bank account number (the account name must has the name with Your ID);
   3. The proof of transfer.

2. You must use the same mobile number as the one used to make a purchase/order.

3. You can send the data to Our customer Service.

4. The refund process will be carried out maximum 7 (seven) working days after We receive Your complete data.

5. Funds must be returned to the same bank account number that was used at the time of payment.

   2022.2. Version. Last updated on February 3^rd, 2022.