Frequently Asked Question

Knitto is located in Indonesia in Bandung, Jakarta, Yogyakarta Semarang, dan Surabaya.

Sorry, we're closed on Sunday.
Our operationg hours are as follows:
Monday - Friday : 08.30 - 16.30
Saturday : 08.30 - 14.30

Every knitto store has a same quality and guaranteed. We're committed to maintain the consistency of our product.

We provide free sample, but for the shipping fee is borne by buyer.

1 roll ± 25 kg gross.
For Combed 30s: ± 2,9 metre
For Combed 24s: ± 2,4 metre
For Combed 20s: ± 2,2 metre

For the results of the shirt, it is depend by the size, tailor pattern, convection, and the thickness of the fabric

Fabric width, often referred to as fabric setting, is the width of fabric on a roll after it has been fully stretched. This measurement is usually in inches, for example, 42", 45", and 72".

The 42“ and 45” settings are highly recommended for tubular fabrics, and 72" for open finish fabrics, as they can make production more efficient, making them more suitable for T-shirt patterns and minimizing fabric waste, which is certainly more cost effective.

Knitto provides 42“ and 45” tubular fabric settings and 72" open finish fabric settings for T-shirts and polo shirts

For jacket materials, we offer 36“ and 45” tubular settings (Cotton Combed Baby Terry) and 72" open finish settings (Cotton Combed Fleece), making pattern cutting more efficient and compatible with cutting tables.

Tubular fabric is fabric that has joined ends like a sleeve. Meanwhile, open finish fabric is fabric that comes in sheets, with cut ends like a piece of paper (the ends are not joined like a sleeve).

Each roll of fabric contains 25 kg of material.

All Knitto fabrics can be printed using the DTG (Direct to Garment) technique. For polyester materials, sublimation screen printing is available. Specifically for sulfur black, we do not recommend using discharge screen printing as the results will not be as good.

Shrinkage in cotton fabric is normal because this material comes from natural cotton fibers. Cotton fibers absorb water and loosen when exposed to heat from washing or drying.
This causes cotton fabric to shrink, which is common in all types of cotton textiles.

Based on Knitto's standards, the average shrinkage of fabrics is:

• Colored cotton: ±8%
• White cotton: ±9%
• CVC: ±6%
• Polyester: ±3%
• Fleece: ±13%
• Fabrics with enzyme treatment: ±10–12%

All of our fabrics can be printed DTG. Especially for our polyester fabrics, we can print them in sublime. It can also be used for special PO printing fabrics with a minimum order of 300 kg per design

Grammage is a unit of measure for the weight of the fabric in grams/square meter (m2). So, the greater the grammage, the thicker the fabric will be.

The thickness of the fabric is depend on its grammage (gram/m2). The smaller the thickness of the cloth, the thicker the cloth and the heavier the grammage. For example, 20s fabric is thicker than 24s, 30s and 40s fabrics.

It's easy. You can check it in the following video.
https://www.youtube.com/watch?v=pBc9bEttK40

All of our fabric production has followed the standards set by the government to protect the environment.

Fabric shrinkage is a common thing because the type of fabric we sell is knitted. This thing tends to be more elastic and the possibility of shrinkage is greater. The maximum tolerance limit for fabric shrinkage according to the Intertex standard is 7% in the length direction and 7% in the width.
Example of how to calculate: Length of shirt before washing = 54 cm
T-shirt width before washing = 30 cm
The length of the shirt after washing = 52 cm
The width of the shirt after washing = 27 cm
(Length of shirt before washing - Length of shirt after washing)/ Length of shirt before washing x 100% = Percentage of Shrinkage Length
(54-52)/ 54 x 100% = 3.70% (Still within tolerance)
(Width of shirt before washing - Width of shirt after washing)/ Width of shirt before washing x 100% = Percentage of Shrinkage Width
(30-26)/30 x 100% = 13.3% (Over the standard 7%, fabric can be returned)

*Specifically for bamboo fabric, the maximum shrinkage is 10%

All of our fabric lots have gone through quality control first to ensure color differences are still within standard limits. The color difference will not be much different, the direction of the color tone will be the same.

The difference in kg of fabric is a common thing, this is because the weight listed on the label is the gross weight when the fabric has not been dyed. After the process of dyeing the fabric, the weight of the fabric changes to be heavier or lighter. The maximum difference between gross and net weight is 8%. If the difference exceeds 8%, the customer can return the fabric.

Example:
Gross Weight = 25.2 kg
Net Weight = 24.1 kg
(Gross Weight - Net Weight)/ Gross Weight x 100% = Percentage Difference
(25.2 - 24.1)/ 25.2 x 100% = 4.36% (Still below 8% tolerance)

Especially for fabrics with the white color category, the tolerance for the difference in gross and net weight is 10%

Gross weight is the weight of greige fabric / raw fabric before going through the dyeing process. Net weight is the net weight of the fabric after the dyeing process.

For prices of roll, we use gross weight, for retail prices we use net weight.

The maximum difference between gross and net weight is 8%. If the difference exceeds 8%, the customer can return the fabric.

Example:
Gross Weight = 25.2 kg
Net Weight = 24.1 kg

(Gross Weight - Net Weight)/ Gross Weight x 100% = Percentage Difference
(25.2 - 24.1)/ 25.2 x 100% = 4.36% (Still below 8% tolerance)

Especially for fabrics with the white color category, the tolerance for the difference in gross and net weight is 10%

We are committed to always maintain the quality of our fabrics. However, in the production process, the resulting fabric is not always 100% perfect. Defects in fabrics are common in any production and cannot be avoided, therefore it is necessary to have rules about tolerance of fabric defects, but we always maintain our commitment and quality.

Maximum 10 points in 1 roll (+/- 25 kg) Points are calculated from fabric defects per meter. If there is 1 hole within 1 meter, 1 point is counted. If there are 2 holes within 1 meter, 1 point is counted. The size of the hole has no effect as long as it is within an area of ​​1 meter.

For a clearer description of the tolerance for retail/kilo fabric defects, you can see the following link
https://drive.google.com/file/d/1eVu4hefFHkL7mz2k96zkniU3B-tY_szm/view?usp=sharing

Knitto also accepts special PO for fabric printing with a minimum order of 600 kg per design with 2 background colors. The motif can have a maximum of 6 color fragments (including the background) and solid colors (without gradation effects).

Knitto offers a variety of premium knit fabrics for t-shirts, jackets, and polo shirts, including Cotton Combed, Cotton Carded, Heavy Cotton Roughfeel, Cotton Bamboo, Tencel™ Modal blended with Cotton, CVC, Polyester, Pique, Cotton Combed Baby Terry, Fleece, as well as fancy and printed fabrics. All t-shirt fabrics are produced in our own factory, ensuring consistent quality.

Cotton fabric is a fabric made from natural cotton fibers, known for being cool, soft, and comfortable for everyday wear. Knitto offers various types of cotton fabric, including the following:

• Combed Cotton (16s, 20s, 24s, 28s, 30s)
  Characterized by being cool, soft, and smooth.
• Enzyme-Washed Combed Cotton
  Combed cotton that has undergone an enzyme wash process, making the fabric smoother, neater, and lint-free.
• Carded Cotton
  Similar to combed cotton, but with a rougher texture due to the carding process.More economical in price.
• Heavy Cotton Roughfeel
  Cotton with a thick and rough texture, suitable for oversized or boxy t-shirts.
• Cotton Bamboo
  A blend of cotton and bamboo fibers, cooler, antibacterial, and environmentally friendly.
• Tencel Modal blended with Cotton
  A blend of cotton and tencel modal fibers. It is soft, smooth, and has a premium feel.

Of course, with a minimum order quantity of 300 kg.

Grammage is a unit used to determine the thickness of fabric. The smaller the number, the heavier and thicker the fabric. Conversely, the higher the grammage number, the thinner, softer, and more drapey the fabric will feel.

16s = 235-245 gsm
20s = 195-215 gsm
24s = 175-185 gsm
28s = 160-180 gsm
30s = 140-160 gsm

You can try 16s, 20s, or Heavy Cotton Roughfeel combed cotton. If you feel it's not thick enough, you can also try Baby Terry combed cotton, which is thicker and more unique for oversized t-shirts.

You can try 30s, 28s, or 24s combed cotton for standard distro regular t-shirts.

You can try CVC Pique Hexagon, Cotton Combed Pique Diamond, and CVC Pique Siro fabrics to make comfortable polo shirts.

For jerseys, the recommended fabrics are Polyester Activedry and Polyester Activedry Pique. These fabrics are lightweight, quick-drying, and have excellent sweat-wicking properties.

For jackets or sweaters, the best choices are Cotton Combed Fleece or Cotton Combed Baby Terry. Fleece is thicker and warmer, suitable for jackets, while Baby Terry is lighter and cooler even when worn in tropical weather.

For jogging pants, the best choice is Cotton Combed Baby Terry. This material has the right thickness, is cool, and remains flexible for movement.

Rib is a type of elastic knit fabric used to complement the neck and/or sleeves of a shirt. Rib knit is denser and more elastic than body fabric. Rib has a variety of types and colors just like body fabric.

Bur is a type of elastic knit fabric used to complement the cuffs and bottom of the jacket/sweater/hoodie waistband. Bur is intended as a matching of Baby Terry and Fleece fabric. For the Combed Baby Terry & Fleece, bur is made of combed cotton and spandex which makes the bur more elastic than ordinary bur materials.

Collar is a type of fabric used to complement the neckline and Cuff is a type of fabric used to complement the sleeves of a polo shirt. Usually the collar and cuffs are sold together with the Pique fabric.

Rib spandex is a type of elastic knit fabric that has a mixture of elastane (spandex), generally used to complement the neck and/or sleeves of a shirt. This spandex material is a kind of artificial fiber that has elastic character and is able to stretch.

The advantage over regular rib is that it doesn't stretch easily. But the price is more expensive.

For rib, usually need 5% of the body. 1 kilo of body takes 0.05kg

Generally, 10% collar, 5% cuff.
For cvc pique hexagon 24s you need about 3 collars and cuffs
For cvc pique diamond 30s, you need about 4 collars and cuffs

Usually for the needs of the bur for babyterry or flecee it takes 20% of the body,
1 kilo of fleece / baby terry x 20% = 0.2 kg
For the needs of the bur, it will indeed be more than the rib which is only 5% of the body. Due to application on the neck, arms and waist.

Polyester Activedry fabric does not have a pair of fabrics or accessories

At Knitto, rib requirements are calculated based on the weight of the main fabric. The formula is that every 1 kg of main fabric requires about 5% ribs. That means if you buy 1 roll of main fabric (25 kg), you will need 1 kg of ribs as the ideal match.

From that amount, you can produce around 50-75 adult shirts (depending on size and cut pattern).

Knitto provides accessories for T-shirt materials (rib), jacket materials (bur), and polo shirts (cuffs and collars). We do not provide accessories specifically for our Activedry Polyester fabric.

Of course, you can buy body fabric without accessories (rib, cuffs, collars, bur).

For 1 Kg of Combed 30s fabric, usually it can be made into approximately 5 pcs of t-shirts with size L (Large), and 5 to 6 pcs of t-shirts for size S and M, but for size XL (Extra Large) it can only be used as 4 pcs of shirt. But still it all depends on the pattern of the tailor and the convection

1 roll (25kg) can be made for 120-125 t-shirts with size L, but it depends on the thickness of the fabric.

1 kg of Pique Hexagon 24s fabric can make about 3 L-size polo shirts. But 1 kg of Pique Diamond 30s fabric can make 4 L-size polo shirts. However, that's just an estimate, the results of the shirts depend on convection and size

1 kg of Combed 30s fabric can make 3-4 long-sleeved shirts in size L. However, that's just an estimate, the results of the shirts depend on convection and size.

To find out the standard size of clothes, it is better to consult with the tailor or convection directly. The following are the standard sizes of Indonesian clothes:
(Length x WIDTH)
S: 72cm x 46cm
M: 74cm x 48cm
L: 76cm x 50cm
XL: 79cm x 52cm
XXL: 80cm x 53cm
Knitto also wrote an article about clothing sizes, both Indonesian and international standards, you can see the following link
https://blog.knitto.co.id/beda-size-kaos-lokal-dan-internasional/

The number of T-shirts produced will vary depending on the weight of each fabric. The weight of the fabric greatly determines the number of T-shirts produced. For the number of T-shirts produced from 1 kg of fabric, you can see the link on our website for each product in the finished product per 1 kg section. Please note that the calculation results are averages and may vary depending on production factors.

Example for 1 kg of Combed 30s Fabric:

Clothing Results of 1 Kg Fabric

Minimum order 1 kg. However, orders can also be under 1 kg if stock is available with applicable terms and conditions.

for price list & color categories you can see following the link:
PriceList
The price listed is price per kg. 1 roll is equivalent to 25 kg gross.
For further question, please contact us. We are ready to help.

For Pre Order, the production time is about 30 working days during normal times

The maximum time limit to keep the order is 1 day from the order date. If it is more than 1 day, please place the order again.

We will process the order and join the queue only after the payment has been made. However, the fabrics can be picked-up from the store after being processed.

For online orders, you can chat us via Whatsapp or our E-Commerce Shopee, Tokopedia, Portal Knitto, Website Knitto. You can also come to our store:

PT. Knitto Tekstil Indonesia can issue tax invoices for customers who have NPWP.
The thing that needs to be sent is your NPWP, SPPKP, email address, contact person, telephone number that we can contact by our Customer Service for a maximum of 7 days from the invoice print date.
Terms of filing a tax invoice:
-Photocopy of NPWP and SPPKP
-Submission of a tax invoice can only be done after we make the delivery of goods or delivery
-We will issue a tax invoice no later than the 15th of the following month
-Submission of a tax invoice no later than 7 days from the invoice print date
-Tax invoice will be sent to the email registered in our system
-Customers are required to make a return note for the return/cancellation of the order in accordance with the applicable tax provisions and sent to email [email protected].

Terms & Conditions for Purchase Under 1 kg:

1. Purchase of fabric under 1 kg is allowed as long as the fabric or color you want is still in stock

2. If the fabric or color you want is out of stock, you can't cut from a new roll

3. Fabrics under 1 kg must be taken completely and cannot be cut again

The price depends on the number of kilos of each color. For example: for 6 kg white, 4 kg gray, 10 kg navy. The price we give depends on the weight of each color, so for white color, the price is > 5 kg, gray is < 5 kg, navy the price is > 5 kg. The roll price applies only for 1 fabric color with +/- 25 kg weight

Yes, for every purchase of 40 rolls of any product, customers are entitled to a discount of IDR 1,000/kg.

You can access https://portal.knitto.co.id/. For a tutorial on how to order through the portal, you can access https://www.youtube.com/watch?v=K0-ddXHxZdU

You can access https://stock.knitto.co.id/ to check the latest Knitto fabric stock, which is updated every 5 minutes.

Unfortunately, we do not accept orders by phone.

No. Products are estimated to be restocked in approximately 2 weeks.

Delivery is assisted by the third party logistics.

Yes, we provide insurance from third parties. The insurance costs will be borne by the customer.

Knitto has started to narrow down deliveries to several expedition. We already have several expedition that are already working with Knitto.
The choice of expedition is few because Knitto chooses expedition that is really safe and correct, expedition that can guarantee the fabric get to its destination safely, there is insurance that guarantees it.
Actually we can use transportation that does not cooperate with us but with the customer's wish and Knitto gives a disclaimer that if there is damage or loss, it is not Knitto's responsibility.

Knitto stores serve order outside Bandung, Yogyakarta, and Semarang to all cities in Indonesia using expedition services that suit your needs. However, shipping costs are borne by the buyer.

For delivery from Knitto, it is not possible to use the bus because:
1. The security level is very low (no one is clearly responsible if our fabric is lost)
2. No receipt, no clear receipt given to the sender

Yes, we can deliver with a minimum purchase of 4 rolls. The maximum delivery distance is 14 km on google maps. Every time there is an excess of 1 KM, add 1 roll from the minimum order.

For more details, see the following link:
https://drive.google.com/file/d/13c7RfTZS-W-5qcgEiXFW-TinJx8tsOr_/view?usp=sharing

Yes. Free shipping is available for a minimum purchase of 4 rolls within a 10 km radius of the nearest Knitto branch.

Yes, Knitto can provide all shipping services to deliver throughout Indonesia according to customer requests.